During the coming year, you will be receiving your new debit card with an embedded chip. Paying with a chip card instead of a magnetic stripe card brings added security for your in-store transactions.

During the transition to chip, you can swipe your card as you normally would and follow the prompts. If the terminal is chip-enabled, it will prompt you to insert it with the chip toward the terminal, facing up. Do not remove until prompted. Provide your signature or PIN as prompted by the terminal. Some transactions may not require either. When the terminal says the transaction is complete, remove your card.

Depending on the type of ATM, your experience may differ slightly.

If your card stays visible, use these basic steps for a successful ATM transaction:

Insert and remove your card as you normally would. This tells a chip-enabled ATM whether you have a chip card or not. Then follow the prompts.

If the ATM is chip-enabled, it will prompt you to insert the card again and leave it inserted. The ATM will clamp down on the card to hold it in place until the transaction is complete. Do not remove the card until prompted by the ATM.

When the ATM says the transaction is complete, remember to take your card.

If your card is not visible, a chip-enabled ATM will automatically recognize the chip on your card. If you're used to an ATM returning your card immediately, note that your chip card will now be returned at the end of the transaction. To complete a transaction, proceed as you normally would and follow the prompts.

When the ATM says the transaction is complete, remember to take your card.

Chip cards are widely used in international markets and are accepted in more than 80 countries. Having a chip card will make it easier for you to make purchases when you travel internationally.


Don't carry your PIN in your wallet or purse or write it on your ATM or debit card.

Do not give your PIN to ANYONE.

Never write your PIN on a deposit slip, an envelope, or other papers that could be easily lost or seen.

Carefully check ATM or debit card transactions before you enter the PIN or before you sign the receipt; the funds for this item will be fairly quickly transferred out of your checking or other deposit account.
Periodically check your account activity. This is particularly important if you bank online. Compare the current balance and recent withdrawals or transfers to those you've recorded, including your current ATM and debit card withdrawals and purchases and your recent checks. If you notice transactions you didn't make, or if your balance has dropped suddenly without activity by you, immediately report the problem to your card issuer. Someone may have co-opted your account information to commit fraud.


The Consumer Financial Protection Bureau has issued an article that explains how consumers can fact-check credit history information that is listed on their credit reports. In addition, the article contains links regarding instructions on how to challenge a report's content and submit a complaint to the Bureau online. The article may be found at: www.consumerfinance.gov/blog/consumer-advisory-fact-check-your-specialty-consumer-report/.


The Federal Trade Commission has created a new website that will provide a more efficient way for identity theft victims to report and recover from identity theft. Included in the new website is an interactive checklist which takes victims through a step-by-step recovery process. The checklist will help victims understand which recovery steps should be taken after learning their identity has been stolen. The website also provides victims tips for specific kinds of identity theft, including tax-related and medical-related identity theft. In addition, the website provides advice for people who have had personal information exposed in a data breach.

The English and Spanish versions of the website may be found at: www.identitytheft.gov.


Many adults become aware of their FICO score when applying for a home mortgage or other loan. They may learn that their score is 690 or 740 or 770. But what does it really mean?

FICO is a firm once known as Fair Isaac Company. It specializes in analyzing data to create a financial grade for each potential borrower. The score is used to help banks and other lenders predict how likely it is that a consumer will pay his or her bills on time and be able to handle a mortgage amount or credit line. The score is also a factor in the interest and terms of your loan.

To create a score ranging from a low of 300 to a high of 850, FICO uses information provided by the three major reporting agencies: Equifax, Experian, and TransUnion. When creating a score, FICO considers the following factors:

  • Payment history-Have you paid your bills on time? If not, how late were you, and how often were you late? (This factor contributes 35% of your score.)
  • Amounts owed-on each account and how much of your credit limit have you used (Contributes 30% of your score.)
  • Credit history-How long have you had each account? (Contributes 15% of your score.)
  • New credit-How many new accounts or queries have you had? (Contributes 10% of your score.)
  • Types of credit-What types of debt do you have? (Contributes 10% of your score.)

What does your score mean?

  • 800 or higher: Flawless (13% of the population have this score.)
  • 750 - 799: Excellent (27%)
  • 700 - 749: Good (18%)
  • 650 - 699: Mediocre (15%)
  • 600 - 650: Not good (12%)
  • 550 - 599: Poor (8%)
  • 500 - 549: Terrible (5%)
  • 499 and below: Worst (2%)

By now, you may be wondering how to find your FICO score. While you can find your scores based on information from the three major reporting agencies online at www.myfico.com, these are not free. In addition, they may not be the precise scores used by your lender.

A better value is to request a free credit report from the three major reporting agencies online at www.annualcreditreport.comor by toll-free phone at 877-322-8228. Keep in mind the factors that FICO considers when reviewing your credit reports to get a handle on your approximate score. Also be sure to check these reports annually and inform the agencies if you spot any errors or inaccuracies.

To learn more about your financial health, visit the Wisconsin Department of Financial Institutions' Financial Wellness Checklist Center at www.wdfi.org/ymm/wellness_checklist.htm.


Scammers, hackers, and identity thieves are looking to steal your personal information – and your money. But there are steps you can take to protect yourself, like keeping your computer software up-to-date and giving out your personal information only when you have a good reason.

Don’t buy security software in response to unexpected pop-up messages or emails, especially messages that claim to have scanned your computer and found malware. Scammers send messages like these to try to get you to buy worthless software, or worse, to “break and enter” your computer.

Treat Your Personal Information Like Cash

Don’t hand it out to just anyone. Your Social Security number, credit card numbers, and bank and utility account numbers can be used to steal your money or open new accounts in your name. So every time you are asked for your personal information – whether in a web form, an email, a text, or a phone message – think about whether you can really trust the request. In an effort to steal your information, scammers will do everything they can to appear trustworthy.

Check Out Companies to Find out Who You’re Really Dealing With

When you’re online, a little research can save you a lot of money. If you see an ad or an offer that looks good to you, take a moment to check out the company behind it. Type the company or product name into your favorite search engine with terms like “review,” “complaint,” or “scam.” If you find bad reviews, you’ll have to decide if the offer is worth the risk. If you can’t find contact information for the company, take your business elsewhere.

Don’t assume that an ad you see on a reputable site is trustworthy. The fact that a site features an ad for another site doesn’t mean that it endorses the advertised site, or is even familiar with it.

Give Personal Information Over Encrypted Websites Only

If you’re shopping or banking online, stick to sites that use encryption to protect your information as it travels from your computer to their server. To determine if a website is encrypted, look for https at the beginning of the web address (the “s” is for secure).

Some websites use encryption only on the sign-in page, but if any part of your session isn’t encrypted, the entire account could be vulnerable. Look for https on every page of the site you’re on, not just where you sign in.

Protect Your Passwords

Here are a few principles for creating strong passwords and keeping them safe:

  • The longer the password, the tougher it is to crack. Use at least 10 characters; 12 is ideal for most home users.
  • Mix letters, numbers, and special characters. Try to be unpredictable – don’t use your name, birthdate, or common words.
  • Don’t use the same password for many accounts. If it’s stolen from you – or from one of the companies with which you do business – it can be used to take over all your accounts.
  • Don’t share passwords on the phone, in texts or by email. Legitimate companies will not send you messages asking for your password. If you get such a message, it’s probably a scam.
  • Keep your passwords in a secure place, out of plain sight.

Back Up Your Files

No system is completely secure. Copy important files onto a removable disc or an external hard drive, and store it in a safe place. If your computer is compromised, you’ll still have access to your files


The Equifax data breach has been making headlines since it was first announced on September 7, and with good reason. The breach may have exposed personal information—including social security numbers, driver’s license numbers, and addresses—of 143 million Americans, making it one of the largest and most serious cybersecurity breaches in history. Read on for answers to some commonly asked consumer questions. 

How do I find out if I'm affected?

Statistically speaking, you've probably been affected. The current population of the U.S. is 323 million, so the Equifax breach impacts nearly half of all Americans. Equifax has set up a special website for consumers to check if their information may have been compromised in the cyberattack. However, this requires the consumer to submit personal information to the website, which some are hesitant to do. If you're debating whether you should check with Equifax to see if your information was part of the breach, ask yourself if you will act differently depending on what you find out. If the answer is 'yes,' visit https://www.equifaxsecurity2017.com and scroll down to click "Potential Impact" to begin the process.


How does Equifax have my information if I never gave it to them?

Equifax is one of three major credit bureaus in the U.S. (there are other smaller companies with similar services). Their role is to provide lenders—such as banks, credit card companies, and other creditors—with the information they need to make loan decisions. When you apply for a new credit card, for example, the credit card company checks with a credit bureau to see if you have a history of late or missed payments in order to determine if they should grant your application and send you the new card. To facilitate this process, many businesses report relevant information to one or more of the bureaus as part of their day-to-day operations.

What should I do to protect myself?

There are several options for consumers to protect themselves in the wake of the Equifax data breach. The most common concern is that criminals will use the stolen information to obtain credit under a victim's identity. The best way to protect yourself is to monitor your accounts closely and frequently, being alert to signs of suspicious activity. The law requires the major nationwide consumer reporting agencies to give you a free copy of your credit report each year if you ask for it. Visit www.AnnualCreditReport.comor call 1-877-322-8228 to order your free report.

The most drastic way a consumer can help prevent account fraud is to request a credit freeze with the three nationwide consumer reporting agencies:

Equifax: 1-800525-6285
Experian: 1-888-397-3742
TransUnion: 1-800-680-7289
A call to one company is sufficient. However, this option makes it more difficult (and costly) to obtain legitimate credit in the future.

Where can I get help to figure all of this out?

One of best resources to turn to for help navigating this situation is your local bank. As a trusted, secure resource for financial advice, your bank will be able to guide you on the best course of action for your specific circumstances. If you have any questions, don't hesitate to reach out.